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234 St Albert Rd, St. Albert, AB T8N 5H6
+1 780-459-6716
Get In Touch
We're here to help with any questions about our products, custom orders, or your next adventure
Let's Connect
Have questions about our handcrafted gear or need assistance with an order? Our team is here to help. Reach out through any of the channels below.
Visit Our Workshop
234 St Albert Rd
St. Albert, AB T8N 5H6
Canada
Call Us
+1 780-459-6716
Mon-Fri: 9AM-5PM MST
Email Us
[email protected]
We typically respond within 24 hours
Send Us a Message
Frequently Asked Questions
Quick answers to common questions
What are your shipping times and costs?
Our build times are approximately 10 days. Shipping to Canada starts at $15 CAD, while US shipping costs $7.50-10.00 CAD extra due to brokerage requirements. All our products qualify as 'Originating Goods' under USMCA/CUSMA, avoiding excessive fees.
Do you offer custom orders or modifications?
Yes! We specialize in custom gear solutions. Whether you need specific dimensions, colors, or features, we can work with you to create the perfect product for your adventures. Contact us to discuss your custom requirements.
What is your warranty policy?
All our products come with a 1-year warranty against manufacturing defects. We stand behind our craftsmanship and will repair or replace any item that fails under normal use conditions. We also offer repair services for gear damaged during adventures.
Can I visit your workshop in person?
Absolutely! We welcome visitors to our St. Albert workshop. Please contact us in advance to schedule a visit so we can ensure someone is available to give you a proper tour and discuss your needs.