Privacy Policy

At TrailGear Adventure ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trailgearadventure.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Place an order for our products
• Subscribe to our newsletter
• Contact us with inquiries or for customer support
• Participate in surveys or promotions

Order Information

When you make a purchase, we collect:

• Name, email address, and phone number
• Shipping and billing addresses
• Payment information (processed securely through our payment processors)
• Order details and purchase history

Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website and search terms

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Payment processors (Stripe, PayPal)
• Shipping carriers (Canada Post, UPS, FedEx)
• Email marketing platforms
• Analytics and advertising partners

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing with PCI-compliant partners
• Regular security assessments and monitoring
• Limited access to personal information on a need-to-know basis
• Secure data storage with access controls

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

Access & Portability

You can request access to the personal information we hold about you and receive a copy in a structured, machine-readable format.

Correction

You can request correction of any inaccurate or incomplete personal information we have about you.

Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

Objection & Restriction

You can object to our processing of your personal information or request restriction of processing in certain circumstances.

Marketing Preferences

You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.

As a Canadian company serving customers internationally, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including:

• Using standard contractual clauses approved by relevant authorities
• Ensuring recipients are subject to appropriate data protection laws
• Implementing additional security measures for international transfers

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.